Good work earns praise
Emily Woolford, 3rd November 2020
Laser transports high value Airbus satellite structures, (worth £5 – £ 50 M), between the UK and France / Germany in particular. As such, because these are abnormal sized containers they often take a fair degree of logistical planning / organising, including abnormal permits, crane lifting, and escort vehicles during the transit, with specially trained Laser drivers. The photo is one of Airbus’s large containers recently leaving Lympne. Laser driver Peter Knowles is currently involved in moving a large container to Germany and back; and the following rewarding message came from the German Quality engineer tasked with accompanying the container within Germany. We know all Laser staff in the office, driving, and in the warehouses make strong efforts to always deliver quality services to all of our customers, and the Company thanks you all for what you do each day.
The below is a welcome customer ‘thank you’
Hello Julian,
This is Uli, your friendly Airbus German escort car driver (and quality responsible).
Frankly, I am known to occasionally get into arguments with drivers, particularly about securing the load. Since I am rather outspoken when I see issues, I should be equally outspoken when there are none.
The transport of this critical element of our satellite went very smoothly, in large part due to the diligence and initiative of your driver Peter Knowles. Airbus Stevenage had introduced him as your best driver and in fact we could not have asked for a better one. What I particularly like about Peter is that he understands not only the monetary value of his load but also its significance for the project schedule. Even the empty container gets his full attention.
I hope we can continue to work together in this manner, and I would like to thank you for your work.
Regards, Uli. Airbus, Immenstadt, Germany.
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